CyberGhost VPN Review 2024: Affordable, but Is It Safe?
- Our Score: 9.7/10
- Ranked 2nd out of 298 VPNs
CyberGhost is one of the most affordable VPNs on the market — you can get a subscription for as low as $2.19/month. I sometimes assume that price indicates quality, but with VPNs, I’ve been proven wrong before. So I wanted to see whether CyberGhost can really deliver at such a low price.
I did a deep dive into CyberGhost’s privacy policy and security measures to determine whether it’s secure enough to recommend. I also looked at its server network, speeds, streaming and torrent support, and additional features to see how user-friendly it is.
TLDR: CyberGhost is a really great VPN in almost all aspects. It’s safe, trustworthy, and one of the best VPNs to secure your connection while you watch your streaming platforms. It’s also really easy to use, so great if you’re a bit of a VPN newb.
It also offers a longer-than-normal money-back guarantee period, allowing you to try CyberGhost for free for 45 days. I made sure the guarantee is legit — it only took a couple minutes to approve my refund request over 24/7 live chat and a few days to get all my money back.
CyberGhost VPN Features — 2024 Update
| Price | 2.19 USD/month |
| Money Back Guarantee | 45 Days |
| Does VPN keep logs? | No |
| Number of servers | +11690 |
| Number of devices per license | 7 |
| Kill switch | Yes |
| Support | 24/7 Live Chat Support |
Confidentiality / Anonymity
It’s unfortunate that many VPN providers advertise a “zero logging” policy, but when you take the time to read the fine print, you find this is far from the truth. Fortunately, CyberGhost VPN genuinely adheres to its strict “zero logging” policy and also offers additional features such as a kill switch and ad and tracker blockers. They even publish an annual transparency report on their website! Another important aspect to consider is the European Data Retention Directive, which allows EU members to store citizens’ telecommunications data for a minimum of 6 months to 1 year. This directive does not apply to Romania, so you don’t have to worry about potential third-party intrusions into your privacy.
Speed and Reliability
It is well-known that internet speeds can decrease when using a VPN, primarily due to the encryption process that ensures your data’s security. However, if you use an excellent VPN service, you shouldn’t experience significant speed drops. After all, who has the patience to browse the web or play video games if the connection is constantly buffering? We subjected CyberGhost VPN to speed-intensive activities like gaming to determine if it lives up to its claim of having the “highest possible speed,” and it succeeded. While connection and server speeds can vary, it remains incredibly fast for your daily needs and allows you to customize your browsing without compromising your privacy.
Platforms and Devices
The VPN service provider CyberGhost is compatible with numerous devices, including Mac, Windows, Android, and iOS. If you visit their website, you will find setup guides for various platforms, including Linux and gaming consoles, and even for routers and other devices. Additionally, this VPN supports all major protocols, including OpenVPN, IPSec, and L2TP. To enhance your experience, CyberGhost VPN has a dedicated troubleshooting section for any issues you might encounter, whether they involve connection problems, speed issues, or account and subscription matters.
Server Locations
CyberGhost VPN boasts an impressive number of servers—7,000 spread across 90 countries worldwide, especially in the United States, the United Kingdom, the European Union, and Asia. Given this extensive list of servers, you should have no trouble accessing any websites, no matter where you are. All their plans also include unlimited traffic and bandwidth.
Customer Service
A common issue with many VPN service providers we’ve reviewed in the past has been their customer service. Their support pages are often too difficult to navigate, inadequate, or outright unusable. CyberGhost excels in this area. While they had some shortcomings in the past, they have recently made significant improvements.
To begin with, they now offer 24/7 online support, which you can easily access in the bottom right corner of their website. The response is quick, with minimal waiting time, and the support agent was straightforward and helpful. They didn’t rely on copying and pasting scripted responses for frequently asked questions, making the experience pleasant.
If your concern is not urgent, you can find a wealth of information in their knowledge base, troubleshooting service, and FAQ sections. You can also submit a request by filling out a simple form and will be contacted via email.
Overall, we appreciate how they have comprehensively covered all topics from the outset, and if you don’t find what you’re looking for in the articles, you can easily speak to a professional for further assistance.
Pricing
CyberGhost VPN offers a monthly plan at €11.99 per month, but if you want to get the best value for your money, it would be wise to commit to one of their long-term options. If you choose a one-year plan, the monthly rate drops to just €5.49 per month. By paying three years in advance, you only pay €2 per month and also get three months free.
If you choose the monthly option, you benefit from a 14-day “no questions asked” money-back guarantee, and if you opt for a plan longer than a year, the refund period extends to 45 days. This is significantly longer than what other VPN providers offer, demonstrating their confidence in their product.